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FAQs

1.How do I place an order?
Browse through the categories and click on the category you prefer. Then refine your search according to the type of product. You can type the product or brand in our search facility and we will find for you the item related to your search.
 
2.How do I log into your website?
You have to first register, and then you click on the ‘login’ at the top of the site, enter your email address, your password and submit.
 
3.What if I forget my password?
Don’t worry. Just click on ‘forgotten password’ enter your email address and your password will be sent to your email address.
 
4.Can I cancel or change my order?
As much as we would like to facilitate you, no.  An order once placed cannot be changed or cancelled, so please place the order only after making sure you're ordering the item you want.
 
5.What happens if there is no stock of the product I selected?
We will either arrange for a substitute or refund your money. However, if you really want an item that is out of stock, please consider contacting us at info@envetex.com.au to place your request. We will try to do our best. Wholesale and bigger orders would be given priority in cases of such requests. 
 
6.What are the modes of payments?
When shopping with Envetex, you can pay by PayPal, American Express, Master Card, Visa Card, Checks, Money Order and Direct Bank Transfer.
 
7.What is a Gift Card?
It is a pre-paid voucher through which you pay for a purchase another person would be making at a later point. A Gift Card can be your way of saying Happy Birthday, Merry Christmas or just plain Congrats! Once you purchase a Gift Card, the recipient will get a themed email on your behalf from Envetex.com.au informing them of the Gift Card of the purchased denomination. 
 
8.Are there different gift card amounts?
Yes, Envetex offers different price options of gift cards for you to choose. Please have a look in the gift cards section. 
 
9.Can I return the purchase if I am not satisfied?
You can return the product, only if the sold product is reported within 7 days of delivery and shipped to our office within 2 weeks. Please read the Terms of Use for further details. Before shipping any item back though, be sure to contact us first so we can guide you on how the matter can be sorted.
 
10.What if I received an incorrect or faulty item?
Please contact us immediately by sending a mail to info@envetex.com.au
 
11.Is it necessary that I should be at home to receive the goods?
Your signature is required on delivery of goods, and it is essential for you, or someone on your behalf receives the delivered item, or the parcel will be delivered to your local post office. Please check the relevant policy in the Terms of Use document.
 
12.What if I am not available to receive the purchase?
The product will be redelivered but you will be responsible for any re-delivery costs charged by the Third Party delivery service. 
 
13.Is there any condition for returning the purchase?
Yes. The product should reported first within 7 days, as described earlier, and be returned to us unused, unwashed, undamaged and with all packaging, tags and labels in place.
 
14.Is there any age limit to purchase a product?
The user should be above 18 to make any purchase from our website
 
15.Is it safe to shop with Envetex?
We do not store your credit card details and your credit card details are securely processed by the service providing bank on thier transaction page.
We do not share any of your details with unconcerned parties, and we are committed in protecting your online privacy. Please read the Privacy Policy for further querries.
 
16.What products can we buy from Envetex?
We have wide range of menswear and womenswear from top brands, and you can shop through for younger girls and boys to older girls and boys. We also offer wide range of bed linen, kitchen linen, towels and handicrafts. 
 
17.How long does it take to deliver a product?
Normally it takes around 7-10 working days but the exact time depends on the destination for delivery and the day and time of the order. We are not responsible for any delay made by service providing company.
 
18.Can your site be accessed from outside Australia?
Certainly! Our site can be accessed worldwide.
 
NOTE: If you have questions that are not answered here, please do write to us at info@envetex.com.au and we will try to help out as best as possible